Terms & policies

Choosing loupes is a personal decision, and the practical details deserve the same care as the optics. This page brings together the information you need when browsing iLoupes, placing an order, or getting help afterward. If something is unclear, ask us before you buy. We would rather talk it through than leave you guessing.

Choosing the right product

Our collection includes ergonomic loupes, lighting, batteries, and accessories. Each product page describes the options available for that item. Take a moment to check your selected magnification, fitting requirements, and any accessories you need before adding it to your cart.

Not every accessory suits every setup. If you are unsure about compatibility, prescription support, working distance, or the difference between TTL and flip-up loupes, contact our team. The information on this website can help you compare options, but it does not replace an individual fitting or advice from a qualified professional about your vision or posture.

Prices, payment, and your order

Review the currency, selected options, quantities, and final amount shown at checkout before completing your purchase. Applicable taxes and delivery charges are shown during checkout where relevant. Prices and availability may change, so use the current product listing and your order details when reviewing a purchase.

Please provide accurate contact, billing, and delivery information. Keep your order confirmation so you can refer to it if you need help. If you notice a mistake in your order or need to request a change, email us as soon as possible with your order number. The options available may depend on whether your order has already been prepared, fitted, or dispatched.

Custom fitting and measurements

Custom TTL loupes involve more than choosing a magnification. Your measurements and working position help shape the final setup. Depending on the product, fitting may include your interpupillary distance, working distance, declination, and reference photographs taken by a partner optical lab.

Check the details of your fitting and custom order with the team before work begins. Let us know if your prescription, measurements, or requirements change. Visit our fitting page for an introduction to the process and the available fitting locations.

Shipping and delivery

We serve customers in Canada and the United States. The preparation and delivery arrangements can vary between ready-to-ship items and products that need custom fitting. If you are ordering for a particular date, please speak with us beforehand so we can discuss your product and destination.

Use the delivery information provided with your order rather than assuming every product follows the same schedule. If a parcel arrives damaged, is missing an item, or does not match your order, contact us with your order number and a description of the issue. Photographs of the packaging and the item can help us understand what happened.

Trials, returns, and warranty support

Our FAQ describes a 30-day risk-free trial. Before ordering, ask us how the trial applies to your chosen product and how to arrange a return if it is not the right fit. Keep any trial and return information supplied with your order for reference.

If you would like to discuss a return, an adjustment, or a product concern, contact our team before sending anything back so we can explain the next steps and confirm where it should go. For warranty coverage and terms, please refer to the information supplied with your product or contact us directly. We do not want you to have to guess whether a particular issue is covered.

Nothing on this page limits any rights you have under applicable consumer protection law.

Your privacy and communications

When you contact us or place an order, we use information such as your contact and order details to respond and provide the services you request. Our store is powered by Shopify. The full details about personal information, cookies, service providers, and your choices are set out in our Privacy Policy.

You can unsubscribe from promotional emails using the link in those messages. Order and customer-service communications may still be needed to help with a purchase. If you have a privacy question or want to make a request about your personal information, email sales@iloupes.ca.

Using our website and guides

Please use the website responsibly. Do not interfere with its operation, attempt to access someone else's account, submit misleading information, or copy and redistribute our original content without permission. If you create an account, keep your login details private.

Our articles and downloadable guides are educational resources. They are intended to help you ask informed questions and explore your options; they do not provide an individual diagnosis or replace professional assessment. Product photographs and illustrations support the descriptions on the site. If a visual detail matters to your decision, check it with us before ordering.

We may update website content as products and services develop. For questions about an existing purchase, keep the information supplied with your order and contact us about your particular circumstances.

Talk to iLoupes

For help with a product, fitting, order, return, or policy question, email sales@iloupes.ca or call 1-866-786-0001. Including your order number, when you have one, helps us find the right details.

You can also use our contact page. Tell us what you need to know, and we will help you work out the next step.